1. HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 1-3 business days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 14 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.
2. HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
We ship anywhere in the world so it will depend on your country of residence and not all of our products ship from the same warehouse. U.S orders will be shipped via USPS or ePacket. Shipping methods for International Orders will vary based on the shipping address provided.
Majority of all orders arrive between 7 to 14 business days, but in very rare instances, please allow up to 28 business days.
- Transit Time to the United States: 7 - 14 business days
- Transit time to UK / Canada / Australia: 7 - 21 business days
- Transit time to International: 7 - 28 business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
3. WILL I RECEIVE A TRACKING NUMBER?
Each individual product may be shipped from different fulfilment centres across the globe as our product research team spends the time to source for quality yet affordable products. While we are unable to provide tracking for your products, our company will ensure that you get your order. Any missing items will be reshipped to you, free of charge.
4. I ORDERED MULTIPLE ITEMS BUT I HAVE ONLY RECEIVED ONE/SOME OF THEM. WHY?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items. If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.
5. I PLACED AN ORDER BUT I DID NOT RECEIVE A ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?
Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please contact our support team here.
6. MAY I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us here ASAP and we will do our best to accommodate that change, BUT we cannot make any promises.
If the item(s) has/have already been shipped from our fulfilment centre, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.
7. TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second packet cannot reach you, we are sorry to tell you that we are not able to help you out with this.